Question 1

How long does it take before my order is shipped?

Accepted Answer

Processing time: Orders that come in on weekdays before 3:00 PM are usually processed the same day. Orders after 3:00 PM are processed the next business day and always within 24 hours. Delivery days: In the Netherlands and Belgium, packages are delivered Monday to Saturday (depending on the chosen shipping option).

Question 2

Can I still change my order?

Accepted Answer

You can communicate changes as long as your order has not yet been shipped. Contact us as soon as possible via chat, WhatsApp or phone.

Question 3

When will my order be processed?

Accepted Answer

Orders are processed on business days within 24 hours. Orders before 3:00 PM are shipped the same day, orders after 3:00 PM the next business day.

Question 4

How do I use a discount code?

Accepted Answer

During checkout you will find the 'Discount code' field where you can enter your code. The discount will be directly deducted from the total amount.

Question 5

Is it safe to pay online?

Accepted Answer

Absolutely. We use the secure Shopify environment and work exclusively with trusted payment partners.

Question 6

What are the shipping costs?

Accepted Answer

The shipping costs below are based on standard package shipping. The final shipping costs may vary based on size, weight and destination. All relevant options will appear during checkout. Netherlands • Order under €150: €6.95 • Order over €150: Free shipping Belgium • Order under €200: €9.95 • Order over €200: Free shipping Germany • Order under €200: €9.95 • Order over €200: Free shipping France • Order under €200: €9.95 • Order over €200: Free shipping Rest of EU • Order under €300: €14.95 • Order over €300: Free shipping • United Kingdom (UK) and rest of the world • We do not yet ship outside the EU due to import duties.

Question 7

Which delivery services do you work with?

Accepted Answer

PostNL (Netherlands): Packages are usually delivered within 24 hours, Monday to Saturday. DHL (Europe): Delivery usually within 2-4 business days. Shipping is always within 24 hours. The above times are an indication from the moment of shipping. Le Marais is not responsible for delays in case of payment rejection, but we do our best to minimize any delays.

Question 8

Can I track my order with a tracking code?

Accepted Answer

Yes, as soon as your order is shipped, you will receive an email with a tracking code. With this code you can track the status of your package in real-time via the shipping service's website. This way you know exactly when your order will be delivered. Please note that it may take a few hours before the tracking information becomes available. If you still don't see an update after 24 hours or experience problems with the tracking link, please contact our customer service.

Question 9

What happens if I haven't received my package?

Accepted Answer

If your package is reported as delivered but you haven't received it after 2 days, please contact Le Marais customer service. We will help you solve the problem. If the package still hasn't arrived after a week, we can start an investigation with the shipping company to find out where your package is. We do our best to ensure that your order is quickly found and still delivered.

Question 10

Can I have my order delivered to a pickup point?

Accepted Answer

Yes, at Le Marais you can choose to have your order delivered to a pickup point near you. During the checkout process you can choose a delivery method, and you will get the option to have your package sent to a pickup point in the area. This is convenient if you're not home to receive the package personally. You will receive a message as soon as your package is available for pickup.

Question 11

Do you offer express shipping?

Accepted Answer

Yes, at Le Marais we offer express shipping for faster delivery of your order. During the checkout process you can choose this accelerated shipping method, which often delivers your package within 1-2 business days, depending on your location. Additional costs may apply for express shipping. Please contact our customer service for more details about available options and rates.

Question 12

Can I still change my delivery address after placing my order?

Accepted Answer

Once your order is placed and processed, we unfortunately cannot change the delivery address anymore. Orders are quickly shipped to provide you with your items as soon as possible. If you notice there's an error in your address, contact our customer service as soon as possible. We do our best to help you, but cannot guarantee that we can change the address in time before the package is shipped.

Question 13

What happens if I'm not home during delivery?

Accepted Answer

If you're not home at the time of delivery, the delivery person will try to deliver your package to a neighbor or the package will be taken to a pickup point. You will receive a notification with information about where you can collect your package. If the package cannot be left with neighbors or at a pickup point, the delivery person will try to deliver the package again at a later time.

Question 14

What is your return policy?

Accepted Answer

You have a maximum of 14 days from receipt of your order to return an item. This is done via our return portal. Refunds are processed after receipt of the package. 1. REGISTER Via our return portal on the website. Enter your order number and email address (as stated on the invoice) and follow the steps. Want to be sure of your affairs? Then insure the package registered. We do not refund packages that get lost in the mail and are not received by us. CHOOSING STORE CREDIT? When choosing store credit you will receive a free return label. If you would like to exchange a product for something else, you can use this credit for that purpose. NOTE: If you have chosen store credit, we can no longer provide a refund. 2. PACKING Pack the items safely, if possible in the original packaging and add the order number. Stick the address label in a visible place on the package or use the code you get after going through the steps via our portal. 3. SHIPPING Go to one of the chosen service points PostNL, DHL or DPD and ship your package. Don't know where you want to drop off the package yet, then choose Self-post. You then pay at the post point yourself. 4. REFUND Once the product is received in our warehouse, the refund will be initiated. *Is the product damaged or did you receive a wrong product? Then clearly indicate this so we can send you a free return label.

Question 15

How can I return an item?

Accepted Answer

At Le Marais you can return an item by following the store's return conditions. Below you will find a comprehensive explanation of how you can do this: Step 1: Check the return conditions Before returning an item, it's important to check Le Marais's return conditions. You can find these on the store's website or inquire in the store itself. Here are some important points to pay attention to: • Return period: How many days do you have to return the item? Many stores have a period of 14 to 30 days. • Condition of the item: The item must usually be in unused condition, with original labels and packaging. • Exceptions: Some products, such as lingerie, jewelry or custom-made items, may not be returnable. Step 2: Gather all necessary documents For a smooth return, it's handy to have the following things ready: • The purchase receipt or invoice as proof of purchase. • The original packaging and labels (if required). • A completed return form (if necessary, check the website or store). Step 3: Pack the item carefully To prevent damage during transport, it's important that the item is well packed. Use the original box or sturdy packaging if possible. Step 4: Return via post If Le Marais accepts returns by post, follow these steps: 1. Check if a return label is present or download it via Le Marais's website. 2. Pack the item well and add the required documents. 3. Take the package to a post point and keep the shipping receipt. 4. Wait for processing of your return – The refund may take a few days. Step 5: Refund or exchange • With a refund you receive your money back via the original payment method. • Sometimes you can also choose a gift voucher or exchange. Tip: Contact Le Marais customer service if you have doubts about the return procedure or special questions.

Question 16

Within what timeframe can I return an item?

Accepted Answer

You have a maximum of 14 days from receiving your order to return an item. The item must be unworn, unwashed and in original condition with all tags.

Question 17

Are there costs associated with returning?

Accepted Answer

1. Costs The costs for returning your product(s) are at your own expense, unless otherwise stated. The exact rate depends on the carrier, the size and weight of your package. 2. Insured and Traceable Shipment We recommend you insure the return shipment and/or send it with a track & trace option. You are responsible for the item until it is delivered to our warehouse. If a return shipment gets lost or damaged before arrival at Le Marais, we cannot offer restitution or exchange.

Question 18

Can I exchange an item instead of returning it?

Accepted Answer

The fastest way to receive the desired item is to register your current item as a return, choose store credit and order the right size with it once your return is accepted.

Question 19

How long does it take before I get my money back?

Accepted Answer

Upon approval we process the refund within 1 business day via your original payment method. Take into account the processing time of your bank or credit card company. Contact webshop@lemarais.nl if it has been more than 15 business days since your return was approved but you have not yet received a refund.

Question 20

What should I do if I received a wrong or damaged item?

Accepted Answer

Check your order immediately upon receipt. If something is defective, damaged or incorrectly delivered, contact us immediately via webshop@lemarais.nl. We will then look for an appropriate solution together with you.

Question 21

Can I get a return label from you?

Accepted Answer

Yes! If you choose store credit in our return portal, you'll receive a free return label. If you choose a refund, return costs are at your own expense.

Question 22

Can I return an online purchased order in the store?

Accepted Answer

Yes, at Le Marais you can return an online purchased order in the store. However, the refund is processed via the webshop checkout. This means you can drop off the item in the store, but you don't get the amount back directly in cash or via pin. Instead, the refund is processed via the payment method you used when ordering.

Question 23

Which products cannot be returned?

Accepted Answer

Personalized Items • Custom-made or personalized products that have been manufactured according to your specifications. Gift vouchers • Gift vouchers cannot be returned. Do you have questions about a specific item? Then contact us via webshop@lemarais.nl.

Question 24

Do I need to create an account to order?

Accepted Answer

At Le Marais it's not mandatory to create an account to place an order. You can check out as a guest without registering. Advantages of ordering without an account: • Quick and simple checkout • No registration required Advantages of creating an account: • Easily find order history and invoices • Faster checkout for future orders • Possible exclusive offers or discounts

Question 25

Can I still change or cancel my order?

Accepted Answer

You can communicate changes as long as your order has not yet been shipped. Contact us as soon as possible by phone.

Question 26

How do I know if my order was successful?

Accepted Answer

At Le Marais you will receive a confirmation of your order via email. After placing your order you will receive an order confirmation with the details of your purchase. Once your order is shipped, you will receive a shipping confirmation with a tracking number so you can track your package. If you haven't received confirmation emails, check your spam or junk email folder. If you still haven't received confirmation after checking these folders, contact our customer service for assistance.

Question 27

What should I do if I haven't received an order confirmation?

Accepted Answer

If you haven't received an order confirmation, first check your spam or junk email folder. If you don't find a confirmation there either, contact our customer service via email: webshop@lemarais.nl or by phone: +31 43 325 11 56. They can help you verify your order and solve any problems.

Question 28

Are the products in my shopping cart automatically reserved?

Accepted Answer

At Le Marais the products in your shopping cart are not automatically reserved. The availability of items can change, and placing a product in your shopping cart does not guarantee that it's still available at the time of checkout. To ensure you can purchase the desired products, we recommend completing your shopping cart as soon as possible.

Question 29

What should I do if there's an error in my order?

Accepted Answer

If there's an error in your order at Le Marais, contact our customer service as soon as possible. You can reach us via email: webshop@lemarais.nl or by phone: +31 43 325 11 56. Our staff are ready to help you and solve any problems with your order.

Question 30

Which payment methods do you accept?

Accepted Answer

Netherlands: iDEAL, Klarna, Credit card, PayPal Belgium: Bancontact, Klarna, Credit card, PayPal Germany: SOFORT, Klarna, Credit card, PayPal France: Carte Bancaire, Klarna, Credit card, PayPal

Question 31

Can I pay with a gift voucher or discount code?

Accepted Answer

Yes, at Le Marais you can pay with a gift voucher or discount code. • Using a discount code: During checkout you will find the 'Discount code' field where you can enter your code. The discount will be directly deducted from the total amount of your order. • Using a gift voucher: If Le Marais offers gift vouchers, you can probably enter them as a payment method during the checkout process. Check if the gift voucher has a specific code that you can enter in the same discount field or if there's a separate option for gift vouchers. Note: Some discount codes or gift vouchers may have restrictions, such as a minimum order value or exclusions on certain products. Want to be sure your code is valid? Then check the conditions on Le Marais's website or contact their customer service.

Question 32

What should I do if my payment fails?

Accepted Answer

If your payment at Le Marais fails, you can try the following steps: 1. Check your payment details: Make sure your payment details are correctly entered, such as your credit card number, expiration date, and CVV code. 2. Check your balance or credit limit: Make sure there's enough balance in your account or that your credit limit hasn't been exceeded. 3. Try another payment method: If payment via the chosen method doesn't work, you can try using another payment method, such as another credit card, PayPal, or bank transfer. 4. Internet connection: Make sure your internet connection is stable during the payment process. 5. Contact customer service: If the problem persists, contact Le Marais customer service. They can help you solve the problem and can possibly tell you why the payment was declined. If it's a technical error, it can also help to try again later.

Question 33

Where are Le Marais products made?

Accepted Answer

The products we sell at Le Marais are mainly made in Europe, with a focus on Italy. Our brands are known for their quality materials and production processes that often take place locally or in other European countries. This helps not only the local economy, but also the environment, as the products are produced closer to home and require less transport. It's always good to look specifically at the product information on the website or the labels of the items, as some collections or products may be produced in other countries, depending on the type of product and supplier.

Question 34

What materials are used in the clothing?

Accepted Answer

Le Marais uses various high-quality materials in their clothing, often with emphasis on natural fabrics and sustainable choices. Some of the most common materials you can find in their clothing are: 1. Cotton: Cotton is a widely used material for clothing due to its breathable and soft properties. 2. Wool: Wool is often used for sweaters, jackets and other winter clothing due to its insulating properties. 3. Linen: This is a lightweight material often used for summer collections, known for its breathable capacity and natural appearance. 4. Hemp: This sustainable material is becoming increasingly popular in the fashion industry due to its strength and environmentally friendly properties. 5. Silk: Sometimes silk fabrics are used for more elegant or luxurious garments. 6. Tencel: A sustainable fabric made from wood pulp, which is soft and breathable. 7. Leather: For accessories like bags or shoes, leather is sometimes used, with the brand probably choosing high-quality and ethically responsible production methods. Le Marais tends to choose natural materials that support the focus on sustainability and quality. If you have specific garments or collections in mind, you can always consult the product description or labels for more detailed information about the fabrics used.

Question 35

How can I see if a product is in stock?

Accepted Answer

On each product page you can directly see if an item is in stock. Select your desired size and colour to view availability. Is a size unavailable? You can sign up to receive a notification when the item is back in stock.

Question 36

Do sold-out items come back in stock?

Accepted Answer

Whether sold-out items come back in stock at Le Marais depends on the specific product and demand. In some cases, popular items can be reproduced or restocked, but this is not always guaranteed. Here are some possibilities: 1. Popular items: If an item is very popular, the brand may choose to reproduce it and bring it back in stock, especially if it's a seasonal trend. 2. Limited collections: Some products are part of limited editions or seasonal collections and may not come back in stock once they're sold out. 3. Waiting list or notification: Le Marais sometimes offers the possibility to sign up for a waiting list or subscribe to a notification when the sold-out product becomes available again. This can help to get the product as soon as it comes back in stock. 4. Customer service: It's always a good idea to contact customer service to ask if the product will come back in stock or if a replacement item is available. If you want to be sure, you can regularly check the webshop or sign up for notifications to stay updated about the stock status.

Question 37

How do I best care for my garments?

Accepted Answer

Proper care of your Le Marais garments helps maintain the quality and lifespan of the products. Here are some general tips for caring for your clothing, depending on the materials used: 1. Cotton • Washing: Wash cotton garments in cold or lukewarm water to prevent shrinking. • Drying: It's best to let cotton clothing air dry. Avoid the dryer to prevent deformation. • Ironing: Cotton can be ironed well, use a medium to high temperature. 2. Wool • Washing: Wash wool by hand or in the machine on the wool program with cold water. Use a mild detergent specially for wool. • Drying: Always let wool dry flat to maintain shape and prevent it from shrinking or stretching. • Ironing: Wool can be ironed carefully with a steam iron on low temperature. 3. Linen • Washing: Linen can be washed in cold or lukewarm water. Use a mild detergent and wash it separately from other fabrics to ensure color retention. • Drying: It's best to let linen clothing air dry. Avoid the dryer as this can damage the material. • Ironing: Linen can wrinkle, so iron the garment while it's still slightly damp or use a steam iron at higher temperature. 4. Tencel (Lenzing) • Washing: Wash Tencel with cold water on a gentle program. Use a mild, liquid detergent to maintain the softness of the material. • Drying: Let Tencel clothing air dry or use the lowest setting in the dryer. • Ironing: Tencel usually doesn't need much ironing, but use low temperature if you want to iron it anyway. 5. Silk • Washing: Always wash silk by hand in cold water or use a special detergent for silk. Avoid machine washing. • Drying: Let silk clothing air dry by laying it flat. Avoid direct sunlight to prevent discoloration. • Ironing: Iron silk at the lowest temperature or use a steam iron to gently remove wrinkles. 6. Leather • Cleaning: Use a damp cloth to remove stains from leather. Don't use aggressive cleaning products. • Conditioning: Occasionally apply a special leather conditioner to keep the material supple and in good condition. • Drying: Always let leather garments dry at room temperature, never in direct sun or near heat sources. General: • Read the care instructions: Each garment has its own specific care instructions. Always look at the labels for the best result. • Storage: Store your clothing in a cool, dry place, preferably on a hanger (for jackets, blouses) or folded (for sweaters, t-shirts). Use a garment bag for delicate fabrics like silk. By treating your garments with care, they stay beautiful longer and you maintain the quality of the material.

Question 38

Can I read reviews about the products somewhere?

Accepted Answer

Yes, you can find reviews about Le Marais products in various places: • Le Marais website: Many webshops, including Le Marais, offer customer reviews in the header. You can find them at the top of the website, usually at the bottom of the product description. Customers can share their experiences about fit, quality and comfort of the garments.

Question 39

Are the colors of the products on the website accurate?

Accepted Answer

We do our best to display colours as accurately as possible. Due to differences in screen quality and lighting, colours may vary slightly in real life. In doubt? Contact our customer service or visit our store to see the product.

Question 40

Do you offer a size chart?

Accepted Answer

At Le Marais we're happy to help you find the perfect size! For more than 25 years we've been offering personal advice, both in our boutique in Maastricht and online. Doubting between sizes or need styling advice? Our experienced stylists are available for you via phone, email, WhatsApp, chat and soon also video calling. With the right advice you prevent unnecessary returns, which benefits not only you, but also the environment. Because at Le Marais it's not just about fashion, but especially about you! Contact us via: Email Phone Chat WhatsApp

Question 41

What do sizes 0, 1, 2, 3, 4 and 5 mean?

Accepted Answer

At Le Marais we use a sizing system designed for a comfortable, slightly loose fit. Our sizes are as follows: • 0: XS-34 • 1: S-36 • 2: M-38 • 3: L-40 • 4: XL-42 • 5: XXL-44 We recommend ordering your usual size for a relaxed fit. If you want a more fitted look, you can consider choosing a size smaller. For specific product sizes and detailed measurements, we refer you to our size chart on the website.

Question 42

What do sizes 24, 25, 26, 27, 28, 29, 30 and 31 mean?

Accepted Answer

At Le Marais we use a specific sizing system for our pants and jeans, which is divided as follows: • 24: size 34 • 25: size 34/36 • 26: size 36 • 27: size 36/38 • 28: size 38 • 29: size 38/40 • 30: size 40 • 31: size 40/42 This size division is meant to help you find the right size when buying our pants and jeans. For an accurate fit, we recommend consulting our size chart, which you can find on our website. Have doubts about which size to choose? Our experienced stylists are available to advise you via phone, email, WhatsApp, chat and soon also via video calling.

Question 43

How can I convert my waist and hip measurements to sizes 24-31?

Accepted Answer

To convert your waist and hip circumference to jean sizes ranging from 24 to 31, you can follow these steps: 1. Measure waist: Use a flexible measuring tape to measure the circumference of your waist at the narrowest point, usually just above your navel. Note this measurement in centimeters. 2. Measure hips: Measure the circumference of your hips at the widest point, usually at the level of your buttocks. Also note this measurement in centimeters. 3. Determine your jean size: Use the table below to convert your measured waist and hip circumference to the corresponding jean size. Jean size Waist circumference (cm) Hip circumference (cm) 24                   61 - 63                     83 - 85 25                   63-65                      85 - 88 26                   65 - 67                    88 - 91 27                   67 - 69                    91 - 93 28                   69 - 71                     93 - 95 29                   71 - 73                     95 - 98 30                    73 - 75                    98 - 101 31                     75 - 77                    101 - 103 Note that these sizes can vary depending on the brand and model of the jeans. Therefore it's always handy to try on the jeans before purchase.

Question 44

Which size should I choose if I'm between two sizes?

Accepted Answer

At Le Marais we design our clothing with a slightly looser fit. If you're between two sizes, we recommend ordering your usual size for a relaxed fit. Want a more fitted look, then you can consider choosing a size smaller. For specific styling advice or if you have doubts about the right size, our experienced stylists are available for you. You can contact us via phone, email, WhatsApp, chat and soon also via video calling. With the right advice you prevent unnecessary returns, which benefits not only you, but also the environment. Because at Le Marais it's not just about fashion, but especially about you! Contact us via: Email Phone Chat WhatsApp

Question 45

Can products be adjusted or altered?

Accepted Answer

Yes, we work with a partner who can alter or adjust products on request. Contact our customer service for more information about the options.

Question 46

How do I create an account at Le Marais?

Accepted Answer

To create an account at Le Marais, follow these steps: 1. Visit the registration page: Go to Le Marais's registration page via the following link: Le Marais 2. Fill in your details: On the registration page you will be asked to enter your email address, password, first name, last name and mobile phone number. 3. Optional preferences: You can indicate whether you want to receive personal commercial messages from Le Marais via email. 4. Confirm your registration: Read and accept Le Marais's privacy and cookie policy. Then click the "Activate membership" button to create your account. After registration you will receive a confirmation email. Follow the instructions in this email to activate your account and gain access to your personal account at Le Marais. With an account you can track your orders, manage your personal data and benefit from exclusive offers and updates.

Question 47

What are the benefits of an account?

Accepted Answer

An account at Le Marais offers various benefits that improve your shopping experience: • Order history: View and manage your previous purchases easily. • Faster checkouts: Safely save your shipping and payment details for a smoother checkout process for future orders. • News and offers: Receive exclusive updates about new collections, special offers and events. • Personal advice: Get access to tailored styling tips and product recommendations based on your preferences. • Return management: Manage returns and track the status of your returns via your account. By creating an account, you can optimally benefit from these advantages and personalize your shopping experience at Le Marais.

Question 48

How can I reset my password if I forgot it?

Accepted Answer

If you forgot your password for your Le Marais account, you can easily reset it by following these steps: 1. Go to the login page: Visit Le Marais's login page via the following link: Le Marais 2. Click on 'Forgot password?': Under the email address and password fields you will find the option 'Forgot password?'. Click on it. 3. Enter your email address: On the next page you will be asked to enter your registered email address. Fill this in and click on 'Change your password'. 4. Check your email: You will receive an email with a link to reset your password. Follow the instructions in this email to create a new password. If you don't receive an email, check your spam or junk email folder. If you need further assistance, you can contact Le Marais customer service via the contact details on their website.

Question 49

How can I change my personal details?

Accepted Answer

To change your personal details at Le Marais, follow these steps: 1. Log in to your account: Click on the profile icon in the top right corner of the page and log in with your email address and password. 2. Go to 'My account': After logging in you will be redirected to your personal account page. 3. Change your details: Click on 'Personal details' to update your name, email address, phone number and other information. 4. Save the changes: After making the desired adjustments, click on 'Save' to confirm the changes. By following these steps, you can easily update your personal details and keep your account up to date.

Question 50

How can I view my order history?

Accepted Answer

To view your order history at Le Marais, follow these steps: 1. Log in to your account: Click on the profile icon in the top right corner of the page and log in with your email address and password. 2. Go to 'My account': After logging in you will be redirected to your personal account page. 3. View your orders: Click on 'Order history' to see an overview of your previous purchases. Here you can view details of your orders, such as order dates, products and invoice information.

Question 51

How do I stay updated about promotions and new collections?

Accepted Answer

To stay updated about promotions and new collections at Le Marais, you can sign up for our newsletter. By subscribing, you will receive exclusive offers, inspiration and updates about our latest products directly in your inbox. Signing up for the newsletter: 1. Visit our website: Go to Le Marais's newsletter subscription page. 2. Fill in your details: Enter your email address in the designated field. 3. Confirm your subscription: Click the 'SUBSCRIBE' button to complete your subscription. After subscription you will receive a confirmation email. Follow the instructions in this email to confirm your subscription and start receiving our newsletter. Additionally, you can follow us on social media to stay directly updated about our latest collections and special offers: • Instagram: @lemaraismaastricht • Facebook: Le Marais Maastricht By following these steps, you will always be the first to know about our latest products and special promotions.

Question 52

How can I subscribe or unsubscribe from the newsletter?

Accepted Answer

To subscribe to Le Marais's newsletter, you can follow these steps: 1. Visit the registration page: Go to Le Marais's newsletter subscription page. 2. Enter your email address: Enter your email address in the designated field. 3. Confirm your subscription: Click the 'SUBSCRIBE' button to complete your subscription. After subscription you will receive a confirmation email. Follow the instructions in this email to confirm your subscription and start receiving our newsletter. If you want to unsubscribe from the newsletter, you can easily do so by clicking the unsubscribe link at the bottom of a received newsletter.

Question 53

What are the opening hours of customer service?

Accepted Answer

During our opening hours you can reach us by phone for quick help. Outside these hours you can leave a message via our contact form, and we will contact you as soon as possible. Contact details: • Address: Morenstraat 11, 6211 GE Maastricht, Netherlands • Phone: +31 43 325 11 56 • Email: webshop@lemarais.nl Opening hours: • Monday: 1:00 PM - 6:00 PM • Tuesday to Friday: 10:00 AM - 6:00 PM • Saturday: 10:00 AM - 5:30 PM • Sunday: Closed

Question 54

Do you have a physical store where I can view products?

Accepted Answer

Yes, Le Marais has a physical store in Maastricht in the historic Stokstraatkwartier at Morenstraat 11, Netherlands, where you can view and try on our products.

Question 55

Can I buy or redeem a gift voucher at Le Marais?

Accepted Answer

Yes, at Le Marais you can both buy and redeem gift vouchers. Purchasing a gift voucher: • You can purchase a gift voucher via our website. This gift voucher can be used both online and in our physical store. If you want to receive the gift voucher as a gift, you can indicate this during the purchase process. Redeeming a gift voucher: • To redeem a gift voucher, add the desired products to your shopping cart and go to checkout. There you can enter the code of your gift voucher to deduct its value from the total amount. Do you have questions about using gift vouchers or other matters? Please feel free

Question 56

Do you offer gift wrapping?

Accepted Answer

At Le Marais we offer gift wrapping to present your purchases festively. Online orders: • During the checkout process you can choose gift wrapping. Physical store: • In our boutique in Maastricht you can have your purchases wrapped directly.

Question 57

Where can I find your terms and conditions and privacy policy?

Accepted Answer

At Le Marais we attach great importance to transparency and the protection of your personal data. You can find our Terms and Conditions and Privacy Policy on the following pages: • Terms and Conditions: Le Marais • Privacy Policy: Le Marais These documents contain important information about your rights and our obligations regarding your purchases and data.

Frequently Asked Questions