Returns and exchanges

Doesn't it fit, or isn't it quite what you were looking for? You have 14 days from receiving your order to return an item or exchange it for a different size. You can arrange this easily through our returns portal, or bring the item back to our store in Maastricht.

WHAT WOULD YOU LIKE TO DO?

Store credit: free return + 5% extra. Your return label is free and you receive the value of your item as credit with 5% extra (up to €15). You can spend your credit online and in our store in Maastricht.

Free exchange for a different size. Choose a different size of the same item in the returns portal; your return label is free here too. We send your new size as soon as your return parcel has been handed in at the service point, so you don't have to wait until it reaches us. Is your size no longer in stock? Then choose store credit.

Refund. You get the purchase amount back via your original payment method once we have received and checked your return. The return costs are then at your own expense.

PLEASE NOTE: once you've chosen store credit, a refund is no longer possible.

CONDITIONS

Items must be unworn, unwashed and in their original condition, with all original labels still attached. Items that you have worn, washed or damaged yourself cannot be returned.

RETURN IN STORE

You can also return your order in our store in Maastricht during opening hours. Please bring your invoice or order confirmation.

RETURN OR EXCHANGE BY POST

1. REGISTER

Go to our returns portal and enter your order number and email address (as shown on your order confirmation). Select the items and choose whether you'd like to exchange, receive store credit or get a refund.

2. CHOOSE A CARRIER

Choose a carrier. With store credit or an exchange your return label is free; if you choose a refund, you pay the return costs in the portal. You'll see the amount before you pay; it depends on your country and the carrier.

3. PACK AND DROP OFF

Pack the items safely, preferably in the original packaging. Depending on the carrier, you'll receive a code to have scanned at the service point (no printer needed) or a label to print.

4. COMPLETION

Exchanging? We send your new size as soon as your parcel has been handed in at the service point. Chose store credit or a refund? You'll receive it once we have processed your return.

*Is the product damaged or did you receive the wrong item? Select that reason in the returns portal and upload a photo; you'll then receive a free return label.

*Want to be sure? Send your parcel insured. We do not reimburse parcels lost in transit.